Our Policies
   
 





























OUR POLICIES
RETURN POLICY:
 
If you are unhappy with your purchase please notify us within 8 business days by e-mail  or phone us at  541-942-7061. Please state your reason for returning your order. 
 
Upon acknowledgement of your e-mail or your phone call, you may be instructed to do the following:
 
1. Repackage your order in the original box
 
2. Send copy of invoice slip in package
 
3. Send a note on why the order didn't meet your satisfaction
 
4. Ship via US Postal Service to Beeswax Candle Works, Inc, PO Box 1450, Cottage Grove, OR 97424
 
5. Upon receipt of the returned products, if our error, we will refund all charges to your credit card and refund your return shipping cost. If customer error, we will refund all product costs less a 10% restocking fee to your credit card. The original shipping and return shipping costs will not be refunded if customer error.
PRIVACY NOTICE:
 
This privacy notice discloses the privacy practices for BeeswaxCandleWorks.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
 
1.      What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
 
2.      What choices are available to you regarding the use of your data.
 
3.      The security procedures in place to protect the misuse of your information.
 
4.      How you can correct any inaccuracies in the information.
 
 
Information Collection, Use, and Sharing
 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
 
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
 
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
 
 
Your Access to and Control Over Information
 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given at the bottom of this notice: 
 
    * See what data we have about you, if any.
 
    * Change/correct any data we have about you.
 
    * Have us delete any data we have about you.
 
    * Express any concern you have about our use of your data.
 
 
Security
 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
 
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
 
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
 
Contact:
 
       Email us at: beeswaxcandleworks@gmail.com
 
       Or you may call us at: 541-942-7061
SHIPPING POLICY:
 
FREE shipping on orders $125 and over applies only to orders placed through our website and that are shipped to the 50 USA states. Orders under $125 we charge a $6.95 shipping fee and also applies only to orders placed through our website and that are shipped to the 50 USA states.
 
International shipping please click here.
 
We will ship your order within two business days whenever possible and we ship most orders within one business day.
 
Except for our largest pillars and some of our largest dipped tapers, we ship USPS Priority Mail. On our largest pillars and dipped tapers, we will ship UPS Ground or USPS Priority, whichever is the most econmical.
 
Please call us at 541-942-7061 or email us if you have any questions.
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